Reservation & Refund Policy

Please review our policies for a smooth and delightful stay.

Check-In & Check-Out Timings

  • Tarapith & Chilapata: Check-In at 12:00 PM | Check-Out at 11:00 AM
  • Lataguri: Check-In at 12:00 PM | Check-Out at 12:00 PM
  • Sundarban & Rocky Island: Check-In at 1:00 PM | Check-Out at 11:00 AM
Early check-in or late check-out requests are subject to availability and may incur additional charges.

Identification Requirements

  • All guests must present valid government-issued photo identification at check-in.
  • PAN cards are not accepted as valid ID proof.
  • The name on the reservation must match the ID presented.

Cancellation Policy

  • Cancellation Policy
    • Cancellation made more than 30 days prior to arrival: No retention charges.
    • Cancellation between 15 to 30 days prior to arrival: 50% retention charges on the reserved room rate.
    • Cancellation less than 15 days prior to arrival: 75% retention charges on the reserved room rate.
    • Cancellation less than 72 hours prior to arrival: 100% retention charges on the reserved room rate.
  • Non-Refundable Rates
    • Certain promotional or discounted rates are non-refundable. Please review the rate details at the time of booking.

Refund Policy

  • Refunds for eligible cancellations will be processed within 7–10 working days.
  • For payments made via credit/debit cards, refunds will be credited back to the original card used for the transaction.
  • For payments made via cash or bank transfers, refunds will be issued through cheque.
  • In case of duplicate payments, the excess amount will be refunded within 7–10 working days.

Amendment Policy

  • Amendments to reservations (such as date changes) are subject to availability and may incur additional charges.
  • Amendments made more than 72 hours prior to arrival may be allowed with a 30% amendment fee on the total tariff.
  • No amendments are permitted less than 72 hours prior to arrival.

General Terms

  • Pets are not allowed across all Amantran properties.
  • Outside food is not permitted within the hotel premises.
  • Smoking is strictly prohibited in all indoor areas.
  • Guests are responsible for any damage caused to hotel property during their stay.

Contact Information

For any queries or assistance regarding reservations, cancellations, or refunds, please contact:

  • +91 9147389029
  • amantranmarketing2025@gmail.com
  • info@amantranresorts.in
  • 4, Dr. Suresh Sarkar Road, Moulali, Amantran House (RTC House), 4th Floor, Kolkata, West Bengal 700014